Guarantee & Return Policy

Exchanges, Returns & Refunds

At TokenPet, we aim to please and if for any reason you are not satisfied with any of the product(s) you received from us, just contact us within 14 days of your purchase. To start the return and refund process at any time, please email one of our amazing team members at info@tokenpet.com or call us at 1 855 365 0911 and we'll happy provide you instructions on how to return the product to us. We will then either replace the product at no charge, or refund the cost of the product to you. We only ask that you cover the cost of the return shipping.

Our 365 Day Defect Free Money Back Guarantee

We guarantee the durability of TokenPet's QR coded tags for a full 365 days! If for some reason within the first year and through normal day to day wear & tear, your unique QR ID code becomes unreadable (although our tags are known to last forever), we’ll replace it at once and for free. Please note, only the original price you paid for for the product that you return to us is refundable - shipping & handling are non-refundable.