Privacy Policy


Welcome to TokenPet! We care about your privacy and the confidentiality of your information, and we want you to know how we use and store your data. This privacy policy will help you understand how TokenPet handles your information, whether that information identifies you personally or has been aggregated and no longer identifies individual users.

Please read this privacy policy carefully. It is important for you to know that TokenPet collects and receives Personally Identifiable Information (“PII”), including information related to your past use of products and services. PII is information about a person that can be traced directly back to and identifies an individual. PII includes your name and mailing address, email address, phone number, credit card numbers, account numbers, passwords or financial information as well as the information you disclose about your pet(s).


By using this website, you agree to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use this website. This Privacy Policy may change from time to time, so please check back periodically to ensure that you are aware of the most current policy. Your continued use of the website will signify your acceptance of the current Privacy Policy.

Information Collection and Use

The information we collect falls into one of two categories – PII and aggregated information. PII is information that can be used to identify you as described above.

Aggregated information is information that is not associated with a specific user, but instead contains anonymous information on many users, such as the number of visitors to the website during a particular period of time. We collect and store statistics and other information about the online activities of our visitors on an aggregated, collective basis. For example, we track the number of people who view each page, the order in which pages are viewed, and other information to learn which features are the most popular and to refine our design and marketing efforts. Whenever you visit the website, also receives and records information on our server logs from your browser, including your IP address, cookie information and the pages you request, and relates it to the PII you provide.

We collect PII (such as name, e-mail address, mailing address, and credit card information) whenever you voluntarily submit it to the website. Examples of occasions on which you submit information voluntarily are when you make a purchase, answer our polls, enter sweepstakes or contests, fill out the registration page, send us feedback, become a member, download a file or post to our message boards. If you register for an account on our website, we might also ask you about your user preferences or other information to customize the website for you. Once you have registered, we reserve the right to send you certain communications relating to products and services, such as service announcements, promotional announcements, administrative messages, contest promotions, and messages about new content, which are considered part of your account.

You always have the option of choosing not to reveal PII to us, although certain services may be unavailable if you do not. You will be offered the opportunity to opt-out of receiving future messages and announcements and remove your name from mailing lists. The opt-out provisions do not apply to information collected by cookies or used internally to recognize you and/or facilitate your visits to the website or information we may retain to comply with legal requirements.

The one exception to opting-out of emails is for our periodic updates about the use of our service. To opt-out of these mailings you must request us to delete your account in its entirety by emailing All other email communications, such as notifications of modifications to your account, weekly newsletters, etc., can be opted-out of.

Our website uses a software technology called “cookies.” Cookies are small text files that we place in visitors' computer browsers to store their preferences. Cookies themselves do not contain any PII. For more information about how we use cookies, see below.

“Web beacons” are small pieces of code placed on a web page to monitor the behavior and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. We may use web beacons on our website from time to time for this purpose.

Information Sharing and Disclosure uses both aggregated information and PII to operate and enhance our website and to enhance your experience by displaying content and marketing messages that we believe will be of interest to you. We do not rent, sell, or share PII about you with other people or non-affiliated companies, except to provide products or services you have requested, when we have your permission or under the circumstances described in this Privacy Policy.

If you give us your permission, we may share your PII with third parties. We also may share your PII with third parties who provide services to us in order to enhance the functionality available to you as part of the website. We use the PII we collect to communicate with you about your purchases, to deliver purchases, to notify you if you have won a prize for a contest that you have entered or to be able to personalize a part of the website with the services and information you choose. We may use the PII that you supply to us and work with other third parties to bring selected retail opportunities to our members via direct mail, e-mail and telemarketing. These third parties may include providers of direct marketing services and applications, including lookup and reference, data enhancement, suppression and validation and e-mail marketing. uses aggregated information to sell and deliver advertising. We disclose aggregated information about our website to third parties, including information regarding the effectiveness of our advertisers' advertisements. Some online activities necessarily lead to disclosure of your PII to third parties, such as when you include your name and e-mail address in an e-mail to a third party or when you order merchandise in our website's shopping areas.

Remember, information you provide as part of your profile of preferences (User Profile) is not confidential and is accessible by Similarly, any information you provide in pet profiles, message boards, on blogs or other forums is not confidential and we may not remind you, so please keep this in mind if you are going to use these parts of our website. Your choice to disclose PII in such cases is up to you.

We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we do not permanently store messages sent through these tools. If you send an e-mail to an e-mail address that is not registered with our website, we do not permanently store that e-mail or use that e-mail address for any marketing purpose.

Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a purchase is not used for any other purpose by our financial services providers or us and will not be kept longer than necessary for providing the services offered by us.

We may disclose PII in response to legal process, for example, in response to a court order or a subpoena. We also may disclose PII in response to a law enforcement agency's request, or where we deem it necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use to verify or enforce compliance with the policies governing our products and services and applicable laws, or as otherwise required or permitted by law or consistent with legal requirements.

We may transfer PII about you if we or one of our business units are acquired by, sold to, or merged with another company.

Confidentiality and Security

PII that we collect is stored in secure operating environments that are not available to the public. Credit card information is collection by our payment processor and following their security protocols. All the information we collect and store is protected by our firewall. Also, any information that we store at our physical locations is kept secure, and only designated employees may obtain access to it.

We have put in place appropriate physical, electronic and management procedures in an effort to safeguard and help prevent unauthorized access, maintain data security and correctly use the information we collect online. Nevertheless, we cannot fully ensure that your private communications and other PII will not be disclosed to third parties. We may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. If we need to investigate or resolve possible problems or inquiries, we may use any information about you to help third party entities, law enforcement, or other government officials as we deem necessary.

We are particularly sensitive to users' security concerns regarding the use of credit cards to purchase's products and services.

For orders placed on our website, we use a third part processor that automatically encrypts credit card data while information is being transmitted over the Internet at check-out, provided that the user's browser supports the Secure Socket Layer protocol (SSL).

To verify the security of your computer's web connection at our check-out service, check the borders of your browser window after accessing the server. If you see an unbroken or a closed lock, then SSL is active, and the server is secure. You may also check by looking at the URL line of your browser. When accessing a secure server, the website address will change from “http” to “https.” is not responsible for and will not be a party to any transactions between you and a third party provider of products, information or services. does not monitor such transactions to ensure the confidentiality of your credit card information. Any separate charges or obligations you incur in your dealings with these third parties linked to's website are your responsibility.

Access by Children

You must be 18 years of age to access and use

Updating Personal Information

Everything you need to make changes to your basic user profile information is in your Pet and Member Profile.


Cookies are pieces of information that a website transfers to your computer's hard drive for record-keeping purposes. Cookies can make the Internet more useful by storing information about your preferences on a particular website. The use of cookies is an industry standard, and many major websites use them to provide useful features for their users.

Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you can set yours to refuse cookies. However, you may not be able to take full advantage of a website if you do so.

For more information on cookies, see We use cookies or IP addresses for a number of purposes, including helping us to tailor a website or a marketing message to better match your needs and interests and to allow us to better understand how users use our website.

You are always free to configure your web browser to decline our cookies if it has the capability to do so, but some parts of our website may not work properly if you do.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.